This policy explains what information GoDigital collects when you visit our website, message us on WhatsApp, or engage us to build your website or brand. It also explains what we do with that information and what you can ask us to do about it.
GoDigital is a brand of Bonitas Media Solutions Limited, a company registered in Nigeria. Where this policy says "we" or "us", it means that company. We are the data controller for the information described here.
We process personal data in line with the Nigeria Data Protection Act 2023, which is overseen by the Nigeria Data Protection Commission.
What we collect
| What | When |
|---|---|
| Your name, business name and what you need | When you use the enquiry form on our site |
| Your WhatsApp number, profile name and the messages you send us | When you message our WhatsApp business number |
| Your email address and phone number | When you contact us or become a client |
| Your business details, logo, photographs and written content | When we build your website or brand |
| Pages viewed, buttons clicked, and rough location by country | Automatically, while you browse our site |
| Payment reference, amount and the name on the payment | When you pay us through Paystack |
Two things we never collect
We do not collect or store your card or bank details. All payments are handled entirely by Paystack, a licensed Nigerian payment processor. We only ever see a payment reference and the amount.
We do not ask for, and will never request, your passwords, BVN, or National Identification Number. If anyone claiming to be from GoDigital asks you for these, it is not us.
WhatsApp messages
Our WhatsApp business number is answered by an automated assistant alongside our human team. This is stated at the start of every conversation, and you can ask for a person at any time and one will take over.
When you message us on WhatsApp:
- Your number, WhatsApp profile name and message content are processed so we can answer you and quote accurately.
- Conversations are stored so that whoever picks up your enquiry next has the context and you don't have to repeat yourself.
- Message content is processed by our AI provider solely to generate a reply. It is not used to train anyone's models.
- We use WhatsApp only for enquiries you started, and for matters relating to work you have engaged us for. We do not sell or share WhatsApp numbers, and we do not add anyone to broadcast lists without asking.
Reply STOP at any time and we will not message you again. WhatsApp itself is operated by Meta, and its own privacy policy also applies to messages you send through it.
What we use it for
- Answering your enquiry and giving you an accurate quote.
- Delivering work you have paid for, and supporting it afterwards.
- Taking payment and issuing receipts and invoices.
- Storing your brand files so you still have them years from now.
- Understanding which pages and adverts bring people to us, so we spend our marketing budget sensibly.
- Meeting our tax and record-keeping obligations in Nigeria.
We do not sell your personal data. We have never done so and we are not interested in doing so.
Advertising and analytics
We advertise on Facebook and Instagram, and our website carries the Meta Pixel. It records anonymous actions such as which pages you opened and whether you started a WhatsApp conversation or a payment, so we can measure whether our adverts are working.
This information is shared with Meta and is governed by Meta's data policy. You can limit it in your Facebook ad preferences, or by blocking third-party cookies in your browser. Our site works perfectly well if you do.
Who else sees your information
| Who | Why |
|---|---|
| Paystack | Processing your payment |
| Meta (Facebook, Instagram, WhatsApp) | Messaging and advertising measurement |
| Our AI provider | Generating replies to your WhatsApp messages |
| Hosting and domain providers | Running your website and registering your domain in your name |
| Search Console and Business Profile setup for your site | |
| Our own team, including Activ8 Hub | Doing the design, writing and development work |
Everyone on our team who touches client information is bound to keep it confidential. Some of the services above are outside Nigeria, which means your information may be processed abroad. We only use established providers who commit to protecting it.
We will also disclose information where the law requires it, such as a valid court order or a lawful request from a Nigerian regulator.
How long we keep it
- Enquiries that don't become projects: up to 12 months, then deleted.
- WhatsApp conversations: up to 24 months.
- Client brand files and deliverables: stored free for twelve months after your project completes, then for as long as you keep the vault subscription active. Ask us to delete them at any point and we will.
- Payment and invoice records: at least 6 years, as Nigerian tax law requires.
Your rights
Under the Nigeria Data Protection Act 2023 you can ask us to:
- Tell you what information we hold about you.
- Give you a copy of it.
- Correct anything that is wrong.
- Delete it, where we are not required to keep it.
- Stop using it for marketing, which we will do immediately.
- Withdraw a consent you previously gave.
Email contact@hellogodigital.com and we will respond within 30 days. There is no charge. If you are not satisfied with how we handle it, you can complain to the Nigeria Data Protection Commission.
Security
Access to client information is limited to team members who need it. Accounts holding client data use two-factor authentication, files are stored in access-controlled cloud storage, and our sites and yours are served over HTTPS. No system is perfectly secure, but if a breach ever affected your information we would tell you and notify the Commission as the Act requires.
Children
Our services are for businesses. We do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.
Cookies
Our website uses only what it needs to function, plus the Meta Pixel described above. We do not use advertising cookies from any other network, and we do not track you across unrelated websites.
Changes
If we change this policy we will update the date at the top of this page. Material changes affecting current clients will be sent by email.
Contact us
Bonitas Media Solutions Limited, trading as GoDigital
10 Senator Uche Ekwunife Crescent, Iyiagu, Awka, Anambra 420102, Nigeria
Email contact@hellogodigital.com
WhatsApp +234 704 369 2313
Phone +234 915 382 4860